Before work begins
If you paid for a course, exam, or script package and setup has not started, you may request cancellation and refund review.
After setup or processing begins
Once GradeOptimus has started configuring the assessment, processing uploaded scripts, generating AI output, or providing support, refunds may be limited because service work has already been performed.
Where appropriate, we may offer a partial refund, service credit, or package transfer to another exam.
Service failure
If GradeOptimus cannot provide the paid service because of a platform issue within our control, we will work to correct the issue, rerun processing, provide credit, or review a refund request.
Institution and bulk plans
School, department, or bulk agreements may include custom cancellation, rollover, service credit, or refund terms. Those written terms control where they differ from this page.
How to request
Send refund and cancellation requests to support@gradeoptimus.com with your account email, institution, invoice or receipt, affected course or exam, and the reason for the request.
Questions about this page?
These pages are practical product policies and trust summaries. Institution contracts can include more specific terms for deployment, data processing, support, and billing.